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  • Rethinking customer service - unlocking potential with AI
  • Industrie 4.0
  • Experience Exchange (open to participate)
  • Heilbronn
  • Personal Meeting

Rethinking customer service - unlocking potential with AI

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Rethinking and automating service in mechanical and plant engineering together

Wed. 23.07.25 13:00 - 17:00 hrs.
  • Urban Innovation Hub
  • Sülmerstr. 21
  • 74072 Heilbronn
Event language
  • German

Rethinking and automating service in mechanical and plant engineering together

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In the workshop, we will explain the basic processes

Wed. 23.07.25

1.  check-In

2.  introduction & round of introductions

Dr.-Ing. Holger Kett

3.  Presentation of the Industry 4.0 Baden-Württemberg Alliance

Anja Glässing

4.  Practical example of digitization strategy in customer service at Schunk - concept, implementation of service chatbot, lessons learned & success factors

Dr. Martin May, Director Innovation, Schunk GmbH

5.  hands-on session in small groups

6.  final round & outlook

Your content-related contact for this event
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Kontaktformular2
anja.glaessing@vdma.org
+49 711 22801-26
Your organizational contact for this event
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Kontaktformular2
yvonne.ritter@vdma.org
+49 711 22801-14