Service & Customer Service - vdma.org

Expertenthemenbeschreibung Service / After Sales Services

Service / After Sales Services

Design Profitable Services

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At around 20 percent, service is one of the biggest revenue generators in the mechanical engineering sector and makes a significant contribution to overall earnings. In times of crisis, it sustainably supports the company.

The VDMA assists its member companies in service development with the VDMA Benchmarks Customer Service, studies and experience exchange events, or even within the company with tips on how to optimize service activities. Please do not hesitate to contact us!

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Titel der Empfehlung: Service / Kundendienst

VDMA Benchmarks Service

Strong growth expectations for digital services and more

Customers honor digital services in mechanical engineering. The VDMA Customer Service 2020 benchmarks show sales of digital services. The VDMA provides impetus for marketing digital services.

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VDMA Magazin Teaser Service & Kundendienst

Innovative tools, artificial intelligence, a digital platform for services - Ersa GmbH is expanding its service. Nevertheless, those responsible are convinced: without direct customer contact, there will still be no top service in the future.